Returns and Refund Policy

🔄 Return Policy

· You may return your order within 30 days of delivery

· Items must be:

o Unworn and unused

o In original packaging

o With all labels attached

❌ Order Cancellation

Need to cancel your order?
- ✅ No problem if your order hasn't shipped yet
- ✅ Full refund issued
- ✅ No fees or penalties

📦 How to Return an Item

1. Email us at support@Zalayaswim.com to initiate your return

2. Download & complete our [return form]

3. Ship your return to one of the following addresses:

Main Return Address:

Zalaya Returns
ul. Spacerowa 12/3, 00-789 Warszawa
Poland
Email: returns@zalayaswim.com
Phone: +48 512 394 728

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Zalaya Swim Returns Germany
Blumenstraße 18, 80331 München
Germany
Email: returns@zalayaswim.de
Phone: +49 1573 892 4461

We strongly recommend using a traceable shipping method.
We are not responsible for returned items that don’t reach us.

💸 Refunds

· Once your return is received and inspected, you will receive a confirmation email

· If approved, your refund will be processed within 14 business days

· Refunds are issued to your original payment method

🚨 Damaged or Incorrect Items

· Received a damaged or incorrect item?

o Contact us within 48 hours of delivery

o We’ll offer a free replacement or full refund—no questions asked

🛎 Questions or Help?

· Reach out to us anytime at support@Zalayaswim.com

· We're here to make returns and cancellations simple and stress-free

📬 Company Information

Dawid Maciej Sobolewski
NIP: 8133651462
REGON:387677323
Email: support@zalayaswim.com
Company address: RZESZÓW EUGENIUSZA KWIATKOWSKIEGO 2B M249
35-311